CAHPS Health Plan Survey 5.0 Measures
For more information: Patient Experience Measures from the CAHPS Health Plan Survey (PDF, 308 KB)
Getting Needed Care
Q9 Easy for respondent to get necessary care, tests, or treatment
Q18 Respondent got appointment with specialists as soon as needed
Getting Care Quickly
Q4 Respondent got care for illness/injury as soon as needed
Q6 Respondent got non-urgent appointment as soon as needed
How Well Doctors Communicate
Q12 Doctor explained things in a way that was easy to understand
Q13 Doctor listened carefully to enrollee
Q14 Doctor showed respect for what enrollee had to say
Q15 Doctor spent enough time with enrollee
Health Plan Customer Service
Q22 Customer service gave necessary information/help
Q23 Customer service was courteous and respectful
Enrollees' Ratings
Q8 Rating of all health care
Q16 Rating of personal doctor
Q20 Rating of specialist
Q26 Rating of health plan
