Call your practice as if you were a patient, both during and after business hours.
- Did you get a busy signal?
- How long did you wait for staff to answer the phone?
- How long did it take to reach the staff member or obtain the information you wanted?
- If using an automated system, were the menus easy to understand? How many buttons did you need to press?
- Were you put on hold? For how long?
- Were you transferred to more than one other person?
- Were you instructed to call another number or told to use the patient portal?
